Q. Why should I consider purchasing Gray Service Equipment?
A. The simple answer, VALUE! Gray prides
itself in producing the best possible product at a reasonable price.
Your purchase of Gray equipment is backed by 55 years of pneumatic
and hydraulically powered manufacturing experience. Gray equipment
is 100% factory tested and must meet rigorous manufacturing standards
which insures you our, valued customer, will receive many years
of trouble-free service.
Q. Where is the closest repair center or service location?
A. Gray equipment is engineered and designed with serviceability in mind. Gray's hydraulically powered equipment includes modular designed power units that are easily field replaceable. No need to face the aggravation of sending your equipment to repair facility which in most cases can take weeks to diagnose and repair. And in the long run is not very economical. Gray provides exchange OEM power units that are readily available and can be shipped to any destination in the United States within 48 hours. So, with the purchase of Gray service equipment you basically receive an insurance policy against long term down times! Our service parts and repair inventory includes all other components that make up the equipment, (swivel caster wheels, air control values, air cylinder repair kits, pneumatic and semi-pneumatic wheels). These OEM parts guarantees that you can always confidently outfit your Gray manufactured equipment back to "like new" status.
Q. What if I have questions in regards to the features and operation of Gray service equipment?
A. Gray established it's "TOLL FREE CUSTOMER
SERVICE HOTLINE" at 800-821-7320 long before it became normal business
practice! Gray has always offered our customers an easy avenue to
answer any questions or concerns that might arise. We at Gray guarantee
that when you have a question or need product or service parts you
will always speak to a person during normal business hours. We consider
each phone call, fax or e-mail to be very important! We have worked
very hard for 55 years to build an industry known reputation of
taking care of the customer and take great pride in focusing on
customer service and satisfaction in the present and the future.
Q. What do I need to do to keep my Gray equipment in good working order?
A. Gray service equipment requires very little maintenance. Included with Gray service equipment are instructions for periodic lubrication. The most important routine maintenance to perform is to insure that all information placards containing operating instructions are kept clean and legible. Clean with a mild soapy solution at least monthly to keep instructions fully visible and readable.
Q. Where is your facility located?
A. Gray Manufacturing Company, Inc. is
located in St. Joseph, Missouri, the heartland of the USA. Gray's
140,000 square foot facility houses a compliment of modern automated
precision manufacturing equipment. The facility is operated by a
highly skilled and highly motivated team of individuals who take
pride in every aspect of our "on-hands" production. The average
length of service of each Gray team member is 10 years! That kind
of experience guarantees years of product reliability you can count
on!
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